How To Get Action By Talking


It is very important to listen to what other people have to say. It is also important for others to listen to what you have to say. This chapter will teach you how to create the most impact from what you say.
Get the Other Person’s Attention
The first thing you must do when trying to make a point is to get the other person’s attention. Make sure the other person is listening to you before you begin talking. If the other person is not listening to you, then you are wasting your time trying to get through to him.
Make Your Message Understood
Make sure your message can be fully understood by the others person. Don’t use language or terms the other person will not understand.
Fill Your Message with Benefits
People want to hear what you will do for them, not what you want from them. Fill your message with benefits. The following two sentences show how this concept works. “I can show you how to be a better person if you listen to me” is much more appealing than. “Listen to me because I am smarter than you.”
Begin Discussions with Agreements
When you begin a conversation, open with something about which you have a mutual understanding and on which both of you can agree. Here is an example of this concept: IF you want someone to turn the lights off when not in use, you should not say, “keep the lights off, you *@$!!”; instead, you should say “We both want to conserve energy, don’t we? So could you please turn off the lights when you leave the room?”
Give Reasons for Your Requests
Don’t tell someone to do something just because you want him to, or because it is a policy or rule. Give him a reason to listen to you. If you ask someone to follow a policy or rule, tell him why you expect him to follow it. Don’t just tell someone to do something – give him a benefit-oriented reason for doing it.
Changing Subjects
If you are going to change subject during a conversation, tell the listener that you will be moving on to another subject. If you confuse your listener, he may not listen. It is easier for a person not to listen at all than to try to follow a confusing conversation.

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